Even the most careful Amazon sellers can find themselves on the wrong end of a Notice of Account Suspension. There are vengeful buyers and trademark and copyright trolls who delight in making trouble for Amazon Marketplace Sellers. Of course, it is possible that you may have made a mistake. Either way, if this happens to you, you need to act quickly and file an Amazon Appeal of Suspension. It is best to begin by retaining an Amazon seller’s attorney like the ones here at Revision Legal. It is not required that you hire an Amazon seller’s lawyer, but your chances of success with your Appeal are definitely higher if you hire a lawyer. Here are several reasons why.
First, Amazon will take your appeal more seriously. This is because your Amazon Seller’s attorney will present the appeal in the correct manner and with the correct tone. Suspension is a serious matter for Amazon, and a serious response is required. Legal professionalism matters. Further — and this may sound strange — but Amazon has an interest in protecting its most successful Amazon Marketplace Seller accounts. Hiring an Amazon Seller’s attorney costs money, and in order to afford to hire an attorney, you must be a successful Amazon Marketplace Seller. It is a subtle signal but an important one to send. We recommend that you mention that you have retained an Amazon Seller Attorney to help as part of your “what have we done to remedy the problem” section of your Action Plan (see more on this below).
Second, hiring an Amazon seller’s lawyer will enhance your chances of success by ensuring that your appeal addresses the reasons WHY you received the suspension notice. There are different types of Amazon seller suspensions, and the correct response is needed for each different type of suspension. Your Amazon seller’s attorney will make sure to address those issues (not unrelated issues).
How to Appeal Your Amazon Notice of Account Suspension
The basic document necessary for your appeal is a “Plan of Action” that is prepared and forwarded to Amazon Seller Performance through your Amazon Seller account. In simple terms, an Action Plan has three parts:
- An explanation of what happened and why
- What has been done to remedy the problem
- What we have done/will do to avoid the problem in the future
Aside from assisting in writing the Appeal, your Amazon seller attorney can evaluate the facts and ensure that you know what happened. Your Amazon seller attorney can also help with the second part — helping to fix the problem and, as noted, it is valuable to state that you have hired an attorney to help remedy the problem. As one example, if the problem is an alleged copyright violation, then your Amazon seller attorney can be in contact with the copyright holder and assist in resolving the claim. The best result is obtaining — from the copyright holder — a retraction or withdrawal of the claim of copyright violation. We can also help with steps that have been/will be taken to avoid a repeat of the problem. You will also need to attach an extensive set of documentation to show what has happened, what has been done, and what will be done. Your Amazon seller attorney can help ensure that the right documentation is attached.
Contact the Amazon Seller Attorneys at Revision Legal
For more information, contact the experienced Amazon Seller Lawyers at Revision Legal. You can contact us through the form on this page or call (855) 473-8474.
